Privacy policy

Effective Date: October 2025

Introduction

At Suchex Solution LLP (“Truvetta”), we are committed to safeguarding the privacy of visitors and customers using our website and mobile application for purchasing skincare products. This Privacy Policy describes how we collect, use, disclose, and protect your personal data in accordance with Indian laws, specifically the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 (and related rules), and the Consumer Protection Act, 2019.

By accessing our platform or providing personal data, you consent to the practices outlined herein.

Information We Collect

We collect personal information necessary to provide our services, such as:

  • Name, address, email, phone number, date of birth.
  • Account credentials (usernames, passwords).
  • Payment details (processed securely via PCI-DSS-compliant gateways).
  • Order/shipping details.
  • Device, IP, browser information (collected via cookies).
  • Sensitive health information (only with explicit consent).
  • Communications with customer support.

Purposes for Data Collection

Your personal data is used to:

  • Process and fulfil orders.
  • Manage accounts and provide support.
  • Personalize recommendations.
  • Send transactional communications and promotions (only with opt-in).
  • Improve our platform, analyze trends, conduct research.
  • Meet legal obligations, enforce policies.
  • Prevent or address fraud/security violations.

Legal Basis and Consent

Your data is processed on lawful grounds: performance of contract, compliance, legitimate interest, or your explicit consent. Consent may be withdrawn any time, using our Consent Manager or by contacting support. Consent withdrawal is as easy as providing consent.

Data Sharing and Disclosure

Personal data may be shared with:

  • Trusted service providers (order fulfillment, payment, analytics, marketing, customer service).
  • Law enforcement or authorities as required.
  • Successors in business transitions (merger, sale, acquisition).
  • We do not sell personal data.

Where data is transferred outside India, such transfers comply with applicable laws and are restricted as per government notifications. You will be notified if your data is stored or processed overseas.

Data Retention and Erasure

We retain personal data only as long as required for stated purposes, or for up to three years from last interaction, unless longer retention is required by law. You will receive notice at least 48 hours prior to data erasure. On request or when no longer necessary, data is securely deleted or anonymized.

Security Measures

We maintain administrative, technical, and physical safeguards, including encryption, access controls, firewalls, and regular audits. 

Cookies and Tracking Technologies

Cookies are used for site functionality, analytics, and personalized content. Preferences can be managed via browser settings.

Children's Privacy

Our services are intended for users aged 18+. Before processing the data of children under 18, we will obtain verifiable parental consent as required by law. Tracking, monitoring, and targeted advertising for children is strictly prohibited. If we become aware of any processing of children’s data without proper consent, prompt deletion is ensured.

Your Rights

You have rights including:

  • Access and obtain copy of your data.
  • Correct inaccurate/incomplete information.
  • Request erasure/restriction of processing.
  • Data portability.
  • Withdrawal of consent.
  • Right to nomination: Appoint a representative to exercise your rights in case of death or incapacity.

To exercise your rights, contact our Grievance Officer using details below. All requests will be responded to within legally specified timelines.

Data Breach Notification

If a personal data breach occurs, you will be notified promptly along with relevant details. We also notify the Data Protection Board of India as per law.

Grievance Redressal

For queries, complaints, or to exercise your rights, contact:

Officer – Truvetta Grievance

NEB6402, Shriram Spandhana, Challagatta, Bengaluru 560037
Email: truvetta.care@gmail.com
Phone: +91 9611736425

We aim to resolve complaints within 15 days.

Updates to Policy

This policy may be revised to reflect legal, technical, or operational changes. Updates will be posted with the new effective date. Continued use after updates indicates acceptance.