Terms of service
Effective Date: October 2025
Welcome to Truvetta
By accessing or using our website, you agree to follow these Terms and Conditions (“Terms”) designed to protect both you and our business. If you do not agree, please do not use our website or purchase our products. We may update these Terms occasionally by posting changes on this page. Continued use after changes means acceptance of the updated Terms.
Eligibility
You must be at least the age of legal majority in your region to transact on this website. Minors require parental consent. Organizations must ensure their authorized representative accepts these Terms on their behalf.
Website Use
Use the website lawfully and personally only. Prohibited activities include illegal acts, intellectual property infringement, uploading harmful content, unauthorized access, and misuse of website data or services. Violations may result in account suspension or termination.
Your Account
Maintain confidentiality of your account credentials and notify us immediately of any unauthorized use. Accounts are non-transferable and may be suspended for breaches of Terms.
Product Information and Orders
We strive for accuracy but do not guarantee descriptions, imagery, pricing, or availability. Orders are accepted subject to stock availability. Prices and offers can change without notice. You must provide accurate payment and delivery details and keep them updated.
Payment
We accept payments via major credit/debit cards, net banking, UPI, wallets, PayPal, reward points, and cash on delivery where available. Applicable taxes, including GST, are your responsibility. Offers and discounts may be subject to additional terms.
Shipping and Delivery
We aim to deliver promptly as per estimated timelines displayed at purchase. Delays beyond our control may occur, in which case you will be notified by email. Orders may arrive in multiple shipments. If undelivered, you may choose to wait or cancel the order.
Returns and Refunds
Our comprehensive Return Policy is available on the website [link to policy]. Products must be returned unused, in original packaging, within the specified time for refunds. Refunds will be processed to the original payment method. We reserve the right to refuse returns not meeting policy criteria.
Intellectual Property
All website content, including text, images, graphics, trademarks, and layouts, are owned or licensed to Truvetta. Use is limited to personal, non-commercial purposes. Unauthorized reproduction or distribution is prohibited.
User Submissions
By submitting content (comments, reviews, suggestions), you grant Truvetta a perpetual, worldwide, royalty-free license to use such content. Content must not be unlawful or infringing. We may remove content at our discretion.
Third-Party Links
Our site may contain links to third-party websites for convenience. We do not control or endorse these sites and disclaim all liability for their content or your transactions with them. Review their terms before use.
Limitation of Liability
To the fullest extent permitted by law, Truvetta and its affiliates are not liable for indirect, consequential, incidental, or punitive damages arising from use of our website or products. Our total liability is limited to what you paid for the product or service in question.
Indemnity
You agree to indemnify and hold harmless Truvetta, its affiliates, employees, and agents from any claims or damages arising from your breach of these Terms or violation of laws or third-party rights.
Privacy and Data Protection
Your submission of personal data is governed by our Privacy Policy [link]. We comply with applicable data protection laws including India’s Digital Personal Data Protection Act, 2023. Your data will only be used as described therein.
Dispute Resolution and Governing Law
These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts located in Bengaluru, India. By using this website, you consent to this venue.
We also include a waiver of class actions; claims must be brought individually.
Amendments to Terms
Truvetta may amend these Terms at any time by posting updates on this page. It is your responsibility to review these terms periodically. Continued use signifies acceptance of any changes.
Grievances and Customer Support
Contact our customer service for any queries or concerns at truvetta.care@gmail.com contact details.
Force Majeure
Truvetta is not liable for any failure or delay in performance caused by events beyond our reasonable control, such as natural disasters, strikes, acts of government, or other unforeseen events.