Refund policy

Easy Returns and Replacements

When Can You Return or Replace an Item?

We want you to shop with peace of mind. If your order arrives damaged, defective, missing, or if you receive the wrong, unused item, you’re eligible for a return or replacement. Please keep everything in its original packaging to ensure a smooth process.

How To Submit a Return or Replacement Request

To help us resolve your issue quickly, please follow these steps:

  • Go to the "My Order" section in your account within 7 days of receiving your item.
  • Select the product you wish to return or replace, and clearly state the reason for your request.
  • Upload clear photos showing the issue (for example, any defects, damage, or items missing).
  • For certain complaints (like physical damage or mismatched orders), please include a brief video that demonstrates the problem, especially if unboxing evidence is required.
  • Submit the request. Our team may reach out if further information is needed.

Once we receive your request along with supporting photos and video, we’ll review the details and arrange for a pick-up.

What Happens Next?

  • After collecting and verifying your returned item (ensuring it is unused and in original packaging), we will process your replacement or refund.
  • If a replacement is not available, you’ll receive a full refund to your original payment method.
  • Please remember to include any free gifts or promotional items that came with your order.

A Few Important Notes

  • Items that have been used, altered, or returned without their original packaging, tags, or accessories sadly can’t be accepted.
  • Requests beyond 15 days from delivery, or with missing/tampered serial numbers or barcodes, are not eligible.
  • Please make sure any applicable freebies are included with your return.

Cancelling Your Order

Changed your mind? No problem!

  • Orders can be cancelled any time before shipment by going to the "My Order" section, selecting your order, and stating a reason for cancellation.
  • Once cancelled, the refund will be processed to your original payment method within 48 hours, after a quick assessment of your request.

If you need assistance at any point, our customer support team is always happy to help. We’re committed to making your experience as hassle-free as possible.